Shipping policy

Avlux Lights Shipping Policy

Thank you for choosing Avlux Lights, your premier destination for modern and contemporary lighting solutions. We strive to offer a seamless shopping experience, including efficient delivery of your purchases. Please review the following information regarding our shipping procedures and policies.

1. Shipping Timeframe:

  • Most products are dispatched within 2 - 4 working days from our warehouse in Andover, UK.
  • Our Andover warehouse is replenished every two weeks from our manufacturing unit in Poland, ensuring consistent availability of our products.
  • Products not available in our Andover warehouse are sourced from our manufacturing unit in Poland during regular restocking cycles, potentially adding up to 2 weeks to the shipping timeframe.

2. Shipping Methods:

  • We primarily utilize standard shipping methods for both domestic and international orders.
  • Expedited shipping options may be available upon request, with additional charges applicable.

3. Shipping Costs:

  • Free standard shipping is offered for orders £100 and above within the UK.
  • For orders below £100, standard shipping charges apply. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.
  • International shipping costs are always calculated at checkout based on the destination and the specifics of the order.

4. International Shipping:

  • We offer international shipping to destinations worldwide.
  • International shipping costs are calculated at checkout based on the destination and the specifics of the order.
  • Customers are responsible for any customs duties, taxes, or import fees levied by their country's customs authorities.

5. Order Tracking:

  • Upon dispatch, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number on our website or through the designated courier’s website.

6. Delivery Address:

  • Please ensure the accuracy and completeness of the delivery address provided during checkout to avoid delays or delivery issues.
  • Once an order is dispatched, we are unable to reroute packages. Please double-check your delivery details before confirming your order.

7. Delivery Attempts:

  • Our courier will attempt delivery to the provided address. If unsuccessful, they may leave a delivery notification with instructions for arranging redelivery or collection.

8. Shipping Restrictions:

  • Certain products may be subject to shipping restrictions due to size, weight, or fragility. These restrictions will be outlined on the product page and during checkout.
  • Hazardous materials may also be subject to additional shipping regulations and restrictions.

9. Damaged or Missing Items:

  • If your order arrives damaged or with missing items, please contact our customer service team immediately. We will promptly address the issue to ensure your satisfaction.

10. Contact Us:

  • For any questions, concerns, or special shipping requests, please reach out to our customer service team. We are here to assist you in any way we can.

At Avlux Lights, we are dedicated to providing exceptional products and service to our valued customers. Thank you for choosing us for your lighting needs.